Information Systems (IT) Manager 


June 2018
Job Description: Information Systems Manager
Title:                     Information Systems Manager
Reports to:         Business Operations Director
Supervises:                         N/A 
Commitment:                   Full time
Working Hours:                Regular Hours
Location:                             Hargeisa with possibility of Local, and International travels.
Who we are
PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world’s most vulnerable populations to lead healthier lives. There are over 9,000 “PSI’ers” across over 60 countries. For more information, please visit
Join us!                   
The Information Systems Manager reports to the Business Operations Director and is responsible for managing PSI-SOM’s information technology, ICT infrastructure, MIS, Clinical Management Systems and ERP (QBE, E-procurement, HRIS, etc.) systems. The IS Manager will provide technical support in the development, and implementation Knowledge Initiative which improves technology collaboration.
Your contribution
Office IT Management:

Design, set up and regularly maintain server networks within the office with local and remote access; including file sharing and back up purposes;
Ensure secure, reliable and effective computing, networking and telecommunications facilities in PSI-SOM and provide advisory support to safeguard and protect PSI-SOM system for business continuity.
Manages PSI -SOM hardware and software package, their repairs observing warranty and in compliance PSI Global IT procedures and best practices;
Ensure that all computers (hardware and software), networks, printers and any other ICT devices are set up and regularly maintained.

Information Systems Management-Technical, Administration and Implementation

Microsoft Office support, Active Directory Maintenance, logging of problems in PSI-SOM SharePoint ticketing helpdesk system, and other mailing list management
Specialized application installation and support – ERPs- QBE, HRIS, E-procurement and Program Management systems

Assist with users e-mail account, creation, setup, archiving, termination and distribution group management
Liaises with PSI HQ on technological issues including upgrades, system backup functions, adopting and configuring new software and hardware standards.

Knowlagent Management:

Provide the technical support required to develop, adopt, implement and maintain knowledge Management systems: PSI SharePoint sites, teams, workflows, Collab groups, and other knowledge sharing technologies.
Train employees on how to use KM systems which enable processes that increase collaboration and efficiencies, reducing siloed approaches and platforms

Vendor management:

Work directly with IT vendors in country to obtain support, repair and warranty information
Liaising with hardware and software vendors and ensures that technology facilities are current and provide services that meet business and user requirements considering business ethics: in terms of procurement compliance & supplier engagement

Hardware inventory:

Work closely with Admin, Supply Chain and procurement teams in sourcing, distributing and tracking all hardware and software products.

Collaboration, Planning and Reporting

Lead the review, updating and disseminating Information Technology policies of PSI-SOMand ensuring staff are aware of it
Advice and lead efforts in procurement of new equipment for the office and the projects, with provision of technical specifications and information on best options in both local and international markets as well as existing LTAs, participating in the technical review of quotations and bids

What are we looking for?

Master’s degree or equivalent experience in Computer Science
Minimum of 5 + years relevant experience in similar-sized organization
Minimum three years of managing Information technology and systems.
Extensive practical experience in networked environment and support for remote users and field offices.

What would get us excited?

Proficiency in English is required
Experience in supporting multiple projects and integrated programs in highly demanding environment.
Excellent communication, and writing skills,

Contact Us if You Have What it Takes:
Successful candidates will have experience in, Operations and Supply Chain management. Preference will be given to candidates who have experience in operations management, organizational development, development of business policies and practices and financial management.
If you think you are a great fit we would love to hear from you. The position will be based in Hargeisa, Somaliland.  Send a note sharing how you fit the requirements above and ideas on how you can contribute along with your resume to  not later than August 7,2018.

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