CARE Somalia is an International NGO working in Somalia. CARE and its partners work with vulnerable communities to address the underlying causes of poverty and promote peace and development, through its strategic goal to reduce poverty by empowering women, enhancing access to resources and services, and improving governance
Job Title:        Intern
Department:     IT department
Location:         Garowe
Duration;         6 months with possible extension.
Job Summary
The purpose of this internship is to provide IT technical assistance and support to all CI staff for network, hardware and software issues with efficient, quality and timely support services within the remit of this job
Major Responsibilities

Respond to user requests for service, troubleshoot problems and help develop solutions.
Support PC hardware components, desktop operating system software, and application software.
Perform minor repairs to equipment and arrange for other servicing needs.
Monitor antivirus software, updates, and repair computers infected with spyware, adware and/or viruses.
Monitor backup systems and procedures to ensure data security.
Record activities, solutions and other responses to request for service.
Assist in maintaining inventory records and documentation for equipment.
Contribute to CARE staff technical documentation and participate in policy, Procedure, and standards development.
Consult with Supervisor, perform research and evaluate the market to assist in the selection and purchase of equipment and installation or upgrade of systems.
Assist users in determining appropriate software solutions to meet needs.
Develop and provide user training for basic hardware and software use.
Provide backup technical support for network including router, firewall, and wireless Access point.
Maintains open communication and positive working relationship with staff.
Perform other duties/projects as assigned by your supervisor

Preferred Skills

Ability to quickly adapt to a changing environment
Ability to quickly learn new concepts is necessary
Candidate should be a self-motivated, independent, detail oriented, responsible team-player
Strong communication skills, both written and oral
Ability to multi-task and support multiple priorities
Strong Analytical and Problem Solving Skills
Excellent teamwork and interpersonal skills
Ability to handle multiple clients and multiple team members with confidence

Required Qualifications

 Degree in IT or related degree.
Fluent in written and spoken English

Applications/CV with daytime telephone contacts and three referees should be sent by 30th   October 2018, to
Only shortlisted candidates will be contacted.
CARE is an Equal Opportunity Employer promoting gender, equity and diversity. Female candidates are strongly encouraged to apply. Our selection process reflects our commitment to the protection of children from abuse. 


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